This website is owned and operated by Vidal Healthcare Services Pvt. Ltd., a company incorporated under the Companies Act, 1956 to provide Third Party Administrator Services.

References to terms ‘you’, 'your', 'yours‘, ‘viewers’, ‘user’, ‘users’ and ‘subscribers’ shall mean any visitor to Vidal Healthcare Services Pvt. Ltd.’s website (www.vidalhealth.com) and references to terms 'we', 'us' and 'our' shall mean Vidal Healthcare Services Pvt. Ltd.

By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms and Conditions and Disclaimers in our website. Continuing to use this website following the posting of any changes to the Terms shall signify your consent to such changes.

Content Usage:

All information and/or contents on this website such as text, graphics, images, directories, guides, articles, newsletter, opinions, medical advice, reports, review, photographs, images, illustrations, profiles, audio clips, video clips, trademarks, logos, protected by and in the name of Vidal Healthcare Services Pvt. Ltd., and under all applicable Indian Laws, unless otherwise noted and may not be used, reproduced and /or transmitted in any form or by any means for any purpose without the prior written permission of Vidal Healthcare Services Pvt. Ltd. Such information is for general and educational purposes only. The information and/or content is/are not intended to be a substitute for professional medical advice, diagnosis or treatment. Vidal Healthcare Services Pvt. Ltd., shall not be liable or responsible for the accuracy or efficacy of contents provided by any third party on this website. Never disregard professional medical advice or delay in seeking it because of something you have read on our website.

Vidal Healthcare Services Pvt. Ltd., takes reasonable efforts to compile and provide accurate, complete and up-to-date information. However we make no warranties, guarantees, undertakings and / or representations of any kind as to its accuracy, reliability, adequacy, timeliness and/ or up-to-date nature of any information, content, software, text, graphics, links and / or communication provided on or through the use of our website. Vidal Healthcare Services Pvt. Ltd., owners, promoters, directors, employees, medical or legal advisors, creators and / or suppliers disclaims without limitation all direct, indirect, special, coincidental, consequential, warranties, express or implied or any other punitive damages whatsoever and whosoever caused arising out of access to use of or inability to use this website or any medical opinion available on the website including any loss, loss of data, health issues, medical readings / reports interruption / interpretation, personal injury or any other health and / or mercantile loss or for any viruses that infect your computer equipment, whether by negligence or other tortuous action even if the owner of the website has been informed of the possibility thereof.

Communication:

All communications from you to this website, in the form of comments, questions, or general feedback, will be considered non-confidential and non-proprietary.

Links to third parties

Vidal Healthcare Services Pvt. Ltd., does not endorse advertisements or the content on any third-party websites. Inclusion of any linked website does not signify any direct or indirect endorsement or imply that they are suitable for your particular circumstances, they are provided only for your convenience. The linked websites are not under the control of Vidal Healthcare Services Pvt. Ltd.; these links are provided for your convenience. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.

Vidal Healthcare Services Pvt. Ltd. Health Card

Holding Vidal Healthcare Services Pvt. Ltd. Health Card does not assure privileged services at and by the hospitals/nursing homes and nor does it guarantee cashless treatment at all the hospitals/nursing homes unless belonging to our network of providers. All the hospitals and nursing homes belonging to the network of providers are subject to additions and deletions without prior intimation to the beneficiaries of the provider network.

Cashless treatment will not be provided only on the basis of Vidal Healthcare Services Pvt. Ltd. Health Card, but requires prior authorization of Vidal Healthcare Services Pvt. Ltd., in the form of authority letter unless in the cases of emergency. Admission to the provider network will be governed by the rules and regulations prevailing in the concerned hospital/nursing home.

Beneficiary Guidelines:

The guidelines provided are for your information only. The benefits terms, conditions, exclusions, limitations and claims, procedure etc are as per your policy conditions. In case of any dispute, the interpretation and decisions by the Insurer/ Payer are final.

Indemnification

No claims arising in connection with your use of the website shall be entertained by us. You agree to defend, indemnify and hold harmless Vidal Healthcare Services Pvt. Ltd., (including its owners, officers, directors, promoters, employees, affiliates, group/promoter companies, agents, representatives, licensors, suppliers, advisors) from and against any claims, actions or demands, misuse of your own user ID and password, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your violation of these terms and conditions. You shall be liable to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.

Cookies:

Vidal Healthcare Services Pvt. Ltd., may use "cookies" (Cookies are small data files that a website stores on computer) for storing visitor preferences such as your user ID, your preferences, the pages you visited and the activities you performed etc., while using our website. By visiting this website you acknowledge, accept and expressly authorize Vidal Healthcare Services Pvt. Ltd., for the placement of cookies on your computer. We do not link the information stored in cookies to any Personal Information you submit while on the website.

You can choose not to accept cookies by directing your browser to refuse all cookies; however, by disabling cookies, you may not have access to all of the features of our website. Some of our business partners also use cookies to provide us with anonymous data and information regarding your use of the website. We do not have access or control over these cookies. Our privacy policy does not cover the use of third party cookies.

Cancellation & Refund policy

• Price for usage of services shall be as decided by the Company from time to time. Payment must be made in advance or as agreed with the Company.
• VHC may add new Software & services for additional fees and charges or may proactively amend fees and charges for existing Software, at any time in its sole discretion.
• You agree that the billing credentials provided by you for any purchases from VHC will be accurate and you shall not use billing credentials that are not lawfully owned by you.
• You agree to pay all fees and other charges along with applicable taxes towards Software or Services or any other services on the VHC Platforms. The fees payable may be dependent on the plan that you decided to purchase and on any additional usage beyond limitations of plans. Fees once paid is non-refundable.
• The payment process would be considered to be complete only on receipt of the fees into VHC designated bank account or Partner Bank Account.
• Fees shall be payable as and when requested without any responsibility on VHC to send reminders for any fees due and payable. Fees not received within the specified due dates shall attract late charges of 36% per annum from the due-date of payment, and any such charges that may be levied at VHC sole discretion.
• VHC reserves the right to modify the fees structure by providing 15 (Fifteen) days prior notice.
• In order to process fee payments, VHC might require details of your bank account, credit card number and other such financial information. Please see Privacy Policy of VHC on how company handles financial information.
• You can cancel your access to the Software or Services by contacting us by email or any other mode of communication with the Company. One-time set-up fees, if any, charged by the Company shall not be refunded.
• The subscription fees if applicable is non-transferable and the payment made to the Company for a particular software or service cannot be transferred or carried over to another software or service.

Trademarks:

The trademarks, logos, slogans and service marks displayed on this website, whether registered and unregistered are proprietary to Vidal Healthcare Services Pvt. Ltd., its affiliates, related companies or its licensors or joint venture partners, unless otherwise noted. Vidal Healthcare Services Pvt. Ltd., and/or its licensors are the owners of the copyright and database rights in this website, including content data, design, graphics, text, images, software, reports, tests, questionnaire, newsletters, readings, opinions, reviews, photographs, illustrations, profiles, audio clips, video clips, trademarks, logos and underlying source codes. Vidal Healthcare Services Pvt. Ltd., reserves its right to seek appropriate legal remedy for any violation or breach of any intellectual property rights including but not limited to unauthorized use of any trademarks, logos, slogans, service marks and contents of this website.

Limitation of liability:

Under no circumstances shall Vidal Healthcare Services Pvt. Ltd., be liable to you and / or any users of this website for:

• Loss, injury, claim, liability or damages of any kind resulting from the use of or the inability to use the material on this website, even if Vidal Healthcare Services Pvt. Ltd., had been advised of the possibility of such damages and regardless of the form of action, whether in contract, tort or otherwise;
• Special, direct, indirect, incidental, punitive, exemplary or consequential damages of any kind whatsoever in any way due, resulting from or arising in connection with the use of or the inability to use this website or its content/ materials;
• Say claim attributable to errors, omission or inaccuracies in or destructive properties of any information available herein.

Reservation of Rights

We reserve the right to change, modify, add and/or remove portions of these terms of use at any time without any kind of notice.

Law and Jurisdiction:

This website is controlled and operated by Vidal Healthcare Services Pvt. Ltd., India. The website shall be subject to Indian Laws and exclusive jurisdiction of Bangalore (Karnataka, India) Courts. The parties visiting the website irrevocably submit to the non-exclusive jurisdiction of the Bangalore courts and to the terms and conditions as stated in this ‘Law and Jurisdiction’.